These Terms of Service govern your use of Atella Group's website, client portal, pricing tool, and documentation services. By engaging our services or accessing our platforms, you agree to these terms. If you do not agree, do not use our services.
Atella Group operates in Victoria, Australia.
These terms form the entire agreement between you and Atella Group in relation to the use of our services and platforms. They supersede any prior communications or representations unless otherwise agreed in writing.
Atella Group provides 360° construction site documentation, including image tours, video walkthroughs, progress captures, and hosted client portals. The specific scope, frequency, and deliverables for each engagement are agreed upon prior to commencement.
Estimates generated via our online pricing tool are indicative only and do not constitute a binding contract. A confirmed quote will be provided before any work begins. Pricing is subject to change for factors outside our standard model, including but not limited to site complexity, access restrictions, and travel requirements beyond our standard zone.
Payment terms will be outlined in your confirmed quote or invoice. Work will not commence until payment terms are agreed. For ongoing visit arrangements, invoices are issued per visit or per agreed billing cycle.
Standard delivery of processed tour assets is within 72 hours of a site visit. Rush processing (48-hour delivery) is available as a paid add-on. Timelines are subject to site conditions, access, and factors outside our control. We will communicate any delays promptly.
You agree to:
All 360° imagery, video, and tour assets captured by Atella Group remain our intellectual property until full payment is received, at which point usage rights transfer to the client for the agreed purpose. We reserve the right to use non-identifiable imagery for portfolio and marketing purposes unless you request otherwise in writing.
Access to the client portal is provided per project. You are responsible for keeping your credentials secure. Atella Group is not liable for unauthorised access resulting from shared or compromised credentials. We may suspend or revoke access if the platform is misused.
Site visits cancelled with less than 24 hours notice may incur a cancellation fee. Rescheduling with reasonable notice is accommodated at no charge where possible. Ongoing arrangements may be cancelled at any time with reasonable notice — we do not lock clients into contracts.
To the extent permitted by law, Atella Group's liability is limited to the value of the services provided under the relevant engagement.
Atella Group provides visual documentation only. Our 360° tours, images, video walkthroughs, and associated deliverables are intended as informational records of site conditions at the time of capture. They do not constitute professional assessments, certifications, structural reports, or progress certifications of any kind.
We expressly accept no liability for any decisions made by any party — including but not limited to project managers, developers, investors, financiers, or lenders — based on, or in connection with, our deliverables. This includes, without limitation:
It is the sole responsibility of the parties involved in a construction project to make independent, informed decisions regarding funding, progress, and contractual obligations. Atella Group is not a party to any such arrangements and has no control over how our documentation is used once delivered.
Where third-party platforms (including Panoee, Google, Netlify, or Cloudflare) are involved in hosting or delivering content, we accept no liability for downtime, data loss, or access failures attributable to those services.
Your use of our services is also governed by our Privacy Policy, available on our website.
These terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of Victorian courts.
We may update these terms periodically. Continued use of our services after changes are posted constitutes acceptance of the updated terms. The effective date at the top of this page will always reflect the latest version.
For any questions regarding these terms: